1. What is the process to order preventive Tests?
a) You can book the test through our website. Alternatively you can send a Whatsapp message “CURANOS” to 7624808080 or send an E-mail on firstname.lastname@example.org or SMS “CURANOS” to 7624808080 to fix up an appointment according to your convenience.
b) Curanos team will contact you and collect relevant details necessary to book the test.
2. What to write on the email subject and body?
Requester should write “CURANOS” in subject line and NAPME-CAST-DT details (Name, Address, PIN code, Mobile, Email address, Company Name, Age, Sex, Type of test, Date & Time of Sample Collection) in the body in case looking for any customized package or individual test not available on the website.
3. When the customer should make the payment?
At the time of sample collection.
4. What are available modes of payment?
Cash / Card / Online transfer / Mobile wallet payment modes are available depending on the partner lab
5. Is 10-12 hrs fasting essential for all test?
No, 10-12 hrs. fasting is not essential for all tests. However, 10-12 hours fasting is required for major packages in which fasting blood sugar, lipid profile, diabetes profile, arthritis profile etc. are included. Please see the details mentioned under the respective test/profile/package.
6. When the customer should inform about his choice of test?
Customer should inform his choice of test during booking through website or to the customer care executive or over the E-mail/WhatsApp.
7. In how many cities customer will be able to avail this packages?
Services are available in ~500 cities of India including all major cities.
8. Will I get a receipt for payment?
The lab partner will provide a receipt after collecting the amount from you during sample collection. In case you don’t receive the same please contact us.
9. What should I do in case I need any test which is not available on your website?
Please send us your requirement on our WhatsApp number (7624808080) , we will arrange the test for you from accredited lab.
10. Can you organize health check-up camp?
Yes, we organize customized health check-up camp in all major cities for any organization like corporate, NGOs etc. Please write to us on email@example.com
11. How should I change/modify the order which I have already placed?
Please call us on 7624808080 or write to us on firstname.lastname@example.org by mentioned your Name, Contact No, Order details and intended changes at least 1 day prior to the scheduled apointment, we will coordinate with you to update the order.
12. What should I do If my PIN code is in non-serviceable area or I do not find any lab test on this website?
Please call us on 7624808080 or write to us on email@example.com by mentioning your requirement. We will contact you and try to fulfill your requirement through other partners/third party.